Welcome to Elite Providers! We provide professional gardening, home cleaning, pest control, and waste removal services in London.

In these terms and conditions (Terms), when we say you or your, we mean both you, the person booking or obtaining a quote for the relevant services (Services) on our website (Site). When we say we, us or our, we mean London Green Hills Ltd, a company registered in England and Wales with company number 14686679. These Terms are entered into between us and you, each a Party and together the Parties.

These Terms form our contract with you, and set out our obligations as a service provider and your obligations as a customer. You cannot book our Services unless you agree to these Terms.

Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning throughout these Terms or at the end of these Terms.

For questions about these Terms, or to get in touch with us, contact us using the details below: Our contact details:

London Green Hills Ltd t/as Elite Providers, a company registered in England and Wales.
Our company registration number is 14686679.
Address: 10 Shaldon Road, Edgware, London, HA8 6AL, United Kingdom
Phone: 020 3084 1986
Email: info@eliteproviders.uk

1. These Terms

1.1 What these Terms Cover: These Terms contain the terms and conditions on which we supply the Services to you. Please read these Terms carefully before you accept these Terms. These Terms tell you who we are, how we will provide the Services to you, how you and we may change or end these Terms, what to do if there is a problem with the Services and other important information.

1.2 How to tell us about problems: If you have any questions or complaints about the Services or require a change to these Terms, please contact us to discuss (using our contact details above).

2. Acceptance and Term

2.1 You accept these Terms by clicking ‘I Accept’ or checking a box via the Site accepting the Terms.

2.2 If you are using the Site or placing an order for the Services on behalf of your employer or business entity, you, in your individual capacity, represent and warrant that you are authorized to act on behalf of your employer or the business entity and to bind the entity and the entity’s personnel to these Terms.

2.3 These Terms apply from when you sign up for an Account, until the date on which your Account is terminated in accordance with these Terms.

2.4 If you make a booking through the Site, and you expressly request that we start providing the Services to you within your 14-day cancellation period, you acknowledge that you will lose your right to cancel within the first 14 days under the consumer laws.

3. Use of the Site

3.1 You must not use the Site and/or place an order for Services through the Site unless you are at least 18 years old.

3.2 When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:

  (a) anything that would constitute a breach of an individual’s privacy or any other legal rights.

  (b) using the Site to defame, harass, threaten, menace, or offend any person.

  (c) using the Site for unlawful purposes.

  (d) interfering with any user of the Site.

  (e) tampering with or modifying the Site (including by transmitting viruses and using trojan horses);

  (f) using the Site to send unsolicited electronic messages.

  (g) using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or

  (h) facilitating or assisting a third party to do any of the above acts.

3.3 All personal data that you give to us will be treated in accordance with our privacy policy. You can find our privacy policy here.

4. Accounts

4.1 You must create an account in order to purchase the Services from us (Account).

4.2 You must ensure that any personal data you give to us when creating an Account is accurate and up to date.

4.3 It is your responsibility to keep your Account details confidential. You are responsible for all activity on your Account, including purchases made using your Account details.

4.4 You may cancel your Account at any time through your account settings.

5. Our supply of the Services

5.1 For some Services, you may book an appointment for our Services through the Site, by selecting what services you would like to order, the date and time for us to supply the Services and providing us with information on your Premises (including the size of it) (Appointment).

5.2 For bespoke Services, you may enquire through the Site, and we will contact you to discuss further and subsequently provide you with a formal quotation based on your requirements (Quotation). A Quotation will only be deemed accepted by you and an Appointment made, once you confirm that you agree to the Quotation either verbally, in writing (email sufficing) or by paying an initial deposit.

5.3 In consideration of your payment of the Price, we will provide the Services in accordance with these Terms and all applicable Laws, whether ourselves or through our employees, consultants, suppliers, subcontractors or agents (Personnel).

5.4 We warrant to you that the Services will be provided using reasonable care and skill.

5.5 We will not be responsible for any Services unless expressly set out in the inclusions on the checkout page (or in an agreed Quotation) at the time of booking your Appointment.

5.6 You understand that your preferred start time in an Appointment is an estimate only and you will allow additional time should we be running late for any reason outside of our control, including traffic.

5.7 Where pressure washing forms part of the Services, you agree that the minimum area we will service and charge for is 20m2. Pest Control Services

5.8 You agree that where pest control services form part of the Services, you will ensure that all animals and humans are removed from the Premises to allow us to perform the Services, and you agree to complete all other preparatory work that we recommend to you prior to us arriving at the Premises.

5.9 Where we are unable to perform the Services due to you not completing the required preparatory work to make the Premises suitable for the performance of the pest control services, we reserve the right to cancel the Appointment (and charge you the full Price of the Appointment) or charge you for the additional time while you make the Premises suitable for us to perform the Services.

5.10 You acknowledge and agree that we will treat the areas at the Premises that you request when making an Appointment. Multiple treatments may be required to completely eradicate the pest.

Domestic Cleaning Services

5.11 You agree that where waste removal services form part of the Services, we will perform the Services which are included for the service you have selected. Any additional Services that you request us to perform will be an additional Price.

5.12 You agree that the Premises will be in hygienic condition for us to perform the Services, including all animal faces being removed from the Premises prior to us performing the Services.

5.13 Waste Removal Services You agree that where waste removal services form part of the Services, we will only remove household and furniture waste. You agree to ensure that no toxic or hazardous waste forms part of the waste which we will remove as part of the Services.

5.14 You agree that we may dispose of waste as we see fit, including donating waste to charities, or disposing of the waste in landfill, in our sole discretion.

5.15 Waste removal containers and boxes do not form part of the standard Services and are subject to an additional fee. Premises- The costumers need to be home or to provide a confidential access to a property depending on services and needs.

5.16 When you book an Appointment, you will need to set out the location you would like us to provide the Services (Premises).

5.17 You agree to provide us (and our Personnel) with access to the Premises (and the facilities at the Premises) and any other Premises as is reasonably necessary for us to provide the Services, free from harm or risk to health or safety (including by ensuring there are not dangerous pipes and cables in the way):

  (a) at the times and on the dates reasonably requested by us or as agreed between the Parties; and/or

  (b) to enable us to comply with our obligations under these Terms or at Law.

5.18 You agree:

  (a) to ensure that the Premises has an adequate water and electricity connection.

  (b) to ensure that the Premises has a working hose (where gardening or pressure washing services are being provided); and

  (c) to use your reasonable endeavours to arrange for parking for our vehicle/s at the Premises, and if you have failed to do so, that any parking fees, tickets, or fines will be payable by you or reimbursable by you to us.

6. Cancellations and Rescheduling

6.1 In the unlikely event that we need to cancel an Appointment due to no fault on your part, such as where our team is unwell or due to adverse weather conditions, we will aim to provide you with as much notice as possible.

6.2 If, for any reason, you need to cancel an Appointment with us, we would appreciate you giving us as much notice as you can, and in any event, at least 48 hours’ notice prior to the Appointment by calling or emailing us using the contact details at the beginning of these Terms.

6.3 Where you do not provide us with notice to cancel an Appointment in accordance with clause 7.2, the Deposit (as defined below) will constitute the cancellation fee. You acknowledge and agree that this is a genuine pre-estimate of our loss arising as a result of your failure to give us notice of your unavailability.

6.4 Where we arrive at the Site to provide the Services but are unable to do so due to your failure to comply with clause 6, the £ 5 will constitute the cancellation fee. You acknowledge and agree that this is a genuine pre-estimate of our loss arising as a result of your failure to give us notice of your unavailability or give us safe and adequate access to the Premises.

Additional Services - Weed killer, empty bag, jumbo empty bag, cleaning products, parking if the company pay.

7. Where you require us to provide additional services not included in your Appointment, please let us know, and we will discuss whether we can provide this. Where we identify additional Services not included in your Appointment are required, we will also let you know. In both situations, we will inform you of what the additional fee will be, and if you accept the additional fee, we will provide the additional services. The additional fee will form part of the Price and must be paid in accordance with the payment terms (see below) and the additional services will form part of the Services for the purpose of these Terms.

8. Exercising your right to change your mind (Consumer Contracts Regulations 2013)

8.1 Where you are a residential customer, you have 14 days after the day you book the Services to cancel your Appointment. We agree not to commence the provision of the relevant Services during this cancellation period, unless you make an express request for us to do so. You acknowledge and agree that after you have accepted these Terms, if you instruct us to proceed with an Appointment within this cancellation period, this will be taken to be an express request by you, and you will lose your right to cancel if the relevant Appointments is fully completed by us.

8.2 If you exercise your right to cancel under this clause 9 you will be liable to pay to us an amount for the relevant Services supplied up to when you inform us that you intend to cancel, i.e. if you cancel these Terms after we have already completed an Appointment, you will still need to pay us the Price for the Services.

8.3 If you are exercising your right to cancel these Terms and cancel with less than 48 hours prior to the Appointment time, you will still be liable to pay us any relevant cancellation fee in accordance with clause 7.4.

9. Payment

9.1 Unless otherwise agreed between the Parties, the price is calculated on the following basis:

  (a) a deposit payable at the time of booking your Appointment as set out on the Site or when confirming a Quotation (Deposit); and

  (b) a half-hourly rate charge on each half hour spent providing the Services in relation to the Appointment. When charging this rate, it will be rounded up to the next half-hour interval,

together the Price.

9.2 You must pay the Price for the Services in accordance with this clause. All amounts are stated in pounds sterling, being the currency of the United Kingdom from time to time, and are inclusive of value added tax (or any equivalent tax in the UK), where applicable.

9.3 You will not be entitled to any part of the Services until the Deposit has been paid in full.

9.4 You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorized to use the debit card or credit card to make the payment.

9.5 The payment methods we offer for the Deposit are set out on the Site. We may offer payment through a third-party provider. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.

9.6 Once we have completed an Appointment, we will request you to immediately pay the balance of the Price. You may the Price via cash, our card machine or any online payment link we provide you with.

9.7 When you book an Appointment, you will be required to provide us with information on what Services you require. Based on this, we will provide you with an indicative price, which is calculated based on the length of time the Services will take us. You acknowledge and agree that this is an estimate of the final price only, is calculated based on the information input by you, and creates no obligation on us to provide the Services for the indicative price. If you submit incorrect information (e.g. you tell us your garden or home is smaller than it actually is) or you request additional services once we arrive at the Premises, then the total price may change. The actual Price payable for you for the Services will be finalized upon completion of the Services and confirmation by us of the time spent by us or our Personnel in providing the Services.

9.8 You agree to pay us for any toll charges, parking fees, tickets or parking fines incurred by us in the provision of the Services.

9.9 If any payment has not been made in accordance with this clause 10, we may (at our absolute discretion), charge interest at a rate equal to 4% above the Bank of England's base rate, from time to time, but at 4% a year for any period when that base rate is below 0%, per annum, calculated daily and compounding monthly, on any such amounts unpaid after the due date for payment in accordance with this clause 10.

10. Warranties and Representations

You represent, warrant and agree:

  (a) to comply with these Terms and all applicable Laws.

  (b) that all information and documentation that you provide to us in connection with these Terms is true, correct and complete.

  (c) to comply with our reasonable requests or requirements.

  (d) that where gardening services forms part of the Services, it is your responsibility to water, maintain and keep any living plants alive and to regularly irrigate any lawn or other plant life.

  (e) that you (and to the extent applicable, your Personnel) will provide us with all documentation, information, instructions, cooperation and access reasonably necessary to enable us to provide the Services; and

  (f) that you have not relied on any representations or warranties made by us in relation to the Services (including as to whether the Services are or will be fit or suitable for any particular purposes), unless expressly stipulated in these Terms and without limiting your consumer law rights.

11. Intellectual Property

11.1 All intellectual property developed, adapted, modified or created by or on behalf of us or our Personnel, whether before or after the date of acceptance of these Terms, will at all times vest, or remain vested, in us. As between the Parties, any intellectual property created in the provision of the Services will at all times vest, or remain vested, in us upon creation. To the extent that ownership of such intellectual property rights in any new intellectual property and/or improvements to the new intellectual property or our intellectual property do not automatically vest in us, you agree to do all things necessary or desirable to assure our title to such rights.

11.2 Nothing in these Terms constitutes a transfer or assignment of any intellectual property rights.

11.3 This clause 12 will survive termination or expiry of these Terms.

12. Limitations on and exclusions to our liability

12.1 Neither Party may benefit from the limitations and exclusions set out in this clause 13 in respect of any liability arising from its deliberate default.

12.2 The restrictions on liability in this clause 13 apply to every liability arising under or in connection with these Terms including liability in statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to these Terms or otherwise.

12.3 Nothing in these Terms limits any Liability which cannot legally be limited, including liability for:

  (a) death or personal injury caused by negligence.

  (b) fraud or fraudulent misrepresentation.

  (c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); and

  (d) defective Services under the Consumer Protection Act 1987.

12.4 Subject to clauses 13.1 (no limitation in respect of deliberate default) and 13.2 (liability which cannot legally be limited) but despite anything else to the contrary, to the maximum extent permitted by law:

  (a) we only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for liability involving any loss of profit, loss of business, business interruption, or loss of business opportunity.

  (b) a Party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that other Party to mitigate its loss.

  (c) our aggregate liability for any liability arising from or in connection with these Terms will be limited to us resupplying the Services to you or, in our sole discretion, to us repaying you the amount of the Price paid by you to us in respect of the supply of the relevant Services to which the liability relates; and

  (d) if either Party fails to comply with these Terms, neither Party will be responsible for any losses that the other Party suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.

12.5 We have given commitments as to the compliance of the Services with these Terms and applicable Laws in clause 5. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the maximum extent permitted by law, excluded from these Terms.

12.6 This clause 13 will survive the termination or expiry of these Terms.

13. General

13.1 Amendment: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on the Site. Prior to booking an Appointment, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any Appointments, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you booked an Appointment.

13.2 Assignment: Subject to clause 14.3, a Party must not assign or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld).

13.3 Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms, to a debt collector, debt collection agency, or other third party.

13.4 Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.

13.5 Disputes: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome, you can still bring legal proceedings.

13.6 Entire agreement: Subject to your consumer law rights, these Terms contain the entire understanding between the Parties and the Parties agree that no representation or statement has been made to, or relied upon by, either of the Parties, except as expressly stipulated in these Terms, and these Terms supersede and extinguish all previous discussions, communications, negotiations, understandings, representations, warranties, commitments and agreements, whether written or oral, in respect of its subject matter. Each Party agrees that it will have no remedies in respect of any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Terms.

13.7 Force Majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event, provided that the Party seeking to rely on the benefit of this clause:

(a) as soon as reasonably practical, notifies the other Party in writing of the details of the Force Majeure Event, and the extent to which it is unable to perform its obligations; and

(b) uses reasonable endeavours to minimise the duration and adverse consequences of the Force Majeure Event. For the purposes of this clause 14.7, Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionizing radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.

13.8 Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.

13.9 Notices: Any notice given under these Terms must be in writing addressed to the relevant address last notified by the recipient to the Parties. Any notice may be sent by standard post or email and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

13.10 Publicity: With your prior written consent, you agree that we may advertise or publicist the broad nature of our supply of the Services to you, including on our website or in our promotional material.

13.11 Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms. If any provision or part-provision of these Terms is deemed deleted under this clause 14.3, the Parties will negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

13.12 Third party sites: The Site may contain links to website operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase Services from a third-party website linked on the Site, such third party provides the Services to you, not us.

ATTACHMENT 1 – MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)
To [TRADER'S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*], Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

[*] Delete as appropriate

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